Privacy Policy

Last updated: 2 May 2026

This Privacy Policy describes how Flax Foods ("we", "us", "Flaxitup") collects, uses, and protects information you share with us when you use our website flaxitup.com, our ordering platform order.flaxitup.com, or our service through third-party platforms (Swiggy, Zomato).

1. Who we are

Flaxitup is the brand of Flax Foods, a healthy-food restaurant business based in Mumbai with operations in Mumbai and Bangalore, India. Our registered kitchen is at Gala No 12, 1st Floor, Laxmi Industrial Premises CHS Ltd, Shankar Rao Naram Path, Lower Parel, Mumbai 400013.

2. What information we collect

Depending on how you interact with us, we collect:

Order information — your name, phone number, email address, and delivery address when you place an order.
Payment information — payment is processed by our payment gateway (Razorpay). We do not store full card numbers, CVVs, or UPI PINs on our servers; we receive only a transaction reference and status.
Communications — messages you send us via email, WhatsApp, the contact form on this site, or order-related correspondence.
Technical information — basic browser/device data, IP address, and usage logs collected automatically when you visit the site.

3. How we use it

To prepare and deliver your order to the correct address.
To send you order updates, delivery notifications, and receipts (via email, SMS, or WhatsApp).
To respond to support, feedback, or corporate-order enquiries.
To improve menu, service quality, and the website experience.
To meet legal and tax obligations.

4. Who we share it with

We share the minimum information necessary with:

Delivery partners — your name, phone, and delivery address are shared with our in-house delivery team or with Swiggy / Zomato when an order is placed via their platforms.
Payment gateway — Razorpay, to process payment transactions securely.
Cloud and infrastructure providers — providers such as Supabase, Vercel, and Cloudflare host our website and database under standard data-processing terms.
Tax and regulatory authorities — when required by Indian law.

We do not sell your personal information to third parties for marketing.

5. How long we keep it

We keep order records for as long as needed for legal, accounting, and food-safety record-keeping requirements (typically 7 years for invoices). Marketing-related contact details are kept until you unsubscribe.

6. Your rights

You can request that we:

Tell you what personal information we hold about you.
Correct inaccurate information.
Delete information we no longer need to keep for legal reasons.
Stop sending you marketing messages.

Email info@flaxitup.com or call +91 98075 37537 to make a request. We aim to respond within 30 days.

7. Cookies

This temporary site does not use tracking cookies. Our ordering platform may use functional cookies to keep your cart state. We do not run advertising or third-party tracking pixels.

8. Children

Our service is intended for adults. We do not knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available on this page; the "Last updated" date at the top reflects the most recent change.

10. Contact us

For privacy questions or data requests:

Email: info@flaxitup.com
Phone: +91 98075 37537
Post: Flax Foods, Gala No 12, 1st Floor, Laxmi Industrial Premises CHS Ltd, Shankar Rao Naram Path, Lower Parel, Mumbai 400013, India